:root{
  /* Brand — 24Six amber (sampled from logo #FFB94A) */
  --brand:#F5A623; --brand-light:#FFB94A; --brand-dark:#E08A00;
  --brand-grad:linear-gradient(135deg,#FFC062 0%,#F5A623 55%,#E8940A 100%);
  --brand-soft:#FEF3DD; --brand-ring:rgba(245,166,35,.28);

  /* Neutrals — warm light theme */
  --bg:#F6F2EB; --bg-2:#EFE9DF; --card:#ffffff;
  --ink:#20242E; --ink-soft:#3a4152; --muted:#7a7f8c;
  --line:#ECE6DC; --line-2:#E2DACE;

  /* Charcoal (topbar) */
  --charcoal:#191B21; --charcoal-2:#23262F;

  /* Status */
  --ok:#16a34a; --warn:#d97706; --dan:#dc2626; --info:#0284c7;

  --radius:14px; --radius-sm:10px; --radius-lg:20px;
  --shadow-sm:0 1px 2px rgba(24,24,32,.05),0 1px 3px rgba(24,24,32,.04);
  --shadow:0 2px 4px rgba(24,24,32,.04),0 6px 16px rgba(24,24,32,.07);
  --shadow-lg:0 10px 30px rgba(24,24,32,.10),0 30px 60px rgba(24,24,32,.10);
  --shadow-brand:0 6px 18px rgba(230,138,10,.30);
}
*{box-sizing:border-box}
html,body{margin:0;padding:0}
body{font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,"Apple Color Emoji",sans-serif;
  background:var(--bg);
  background-image:radial-gradient(1200px 500px at 100% -10%,rgba(245,166,35,.06),transparent 60%),
                   radial-gradient(900px 500px at -10% 0%,rgba(245,166,35,.05),transparent 55%);
  background-attachment:fixed;
  color:var(--ink);font-size:15px;line-height:1.55;-webkit-font-smoothing:antialiased;
  text-rendering:optimizeLegibility}
a{color:var(--brand-dark);text-decoration:none;transition:color .15s}
a:hover{color:var(--brand)}
h1{font-size:26px;margin:0;letter-spacing:-.02em;font-weight:800}
h2{font-size:19px;letter-spacing:-.01em;font-weight:700}
h3{font-size:15px;margin:0 0 12px;font-weight:700}

/* Topbar */
.topbar{display:flex;align-items:center;gap:18px;
  background:linear-gradient(180deg,#20232B,#191B21);color:#fff;
  padding:0 22px;height:62px;position:sticky;top:0;z-index:50;
  border-bottom:1px solid rgba(255,255,255,.06);
  box-shadow:0 1px 0 rgba(0,0,0,.4),0 6px 20px rgba(0,0,0,.14)}
.brand{display:flex;align-items:center;gap:8px;color:#fff;font-weight:800;font-size:17px}
.brand-logo{height:30px;width:auto;display:block}
.brand-mark{background:var(--brand-grad);color:#191B21;border-radius:8px;padding:3px 8px;font-weight:900}
.topnav{display:flex;gap:2px;flex:1;flex-wrap:wrap}
.topnav a{color:#c7cad3;padding:8px 13px;border-radius:9px;font-weight:600;font-size:13.5px;
  transition:background .15s,color .15s;position:relative}
.topnav a:hover{background:rgba(255,255,255,.07);color:#fff}
.topnav a.active{background:rgba(245,166,35,.14);color:#FFCF87}
.topbar-right{display:flex;align-items:center;gap:16px}
.bell{position:relative;font-size:19px;color:#e7e9ee;line-height:1;transition:color .15s}
.bell:hover{color:#fff}
.badge{position:absolute;top:-8px;right:-10px;background:var(--dan);color:#fff;
  font-size:11px;font-weight:800;border-radius:10px;padding:1px 6px;min-width:18px;text-align:center;
  box-shadow:0 0 0 2px var(--charcoal)}
.user-chip{display:flex;flex-direction:column;line-height:1.15;text-align:right;
  padding:5px 12px;border-radius:10px;transition:background .15s}
.user-chip:hover{background:rgba(255,255,255,.07)}
.user-name{font-weight:700;font-size:13px;color:#fff}
.user-role{font-size:11px;color:#9aa0ad}
.logout{color:#c7cad3;font-size:13px;font-weight:600;padding:7px 12px;border-radius:9px;
  border:1px solid rgba(255,255,255,.12);transition:.15s}
.logout:hover{color:#fff;background:rgba(255,255,255,.08);border-color:rgba(255,255,255,.22)}

/* Layout */
.container{max-width:1140px;margin:0 auto;padding:28px 22px 72px}
.page-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:22px;gap:12px}
.section-title{margin:32px 0 14px}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);
  box-shadow:var(--shadow);padding:20px}
.muted{color:var(--muted)}
.empty{background:var(--card);border:1.5px dashed var(--line-2);border-radius:var(--radius);
  padding:52px 40px;text-align:center;color:var(--muted);box-shadow:var(--shadow-sm)}

/* Buttons */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;cursor:pointer;
  border:1px solid var(--line-2);background:#fff;color:var(--ink);padding:10px 17px;
  border-radius:11px;font-size:14px;font-weight:650;transition:transform .12s,box-shadow .15s,background .15s,border-color .15s;
  box-shadow:var(--shadow-sm)}
.btn:hover{background:#fbfaf7;border-color:var(--line-2);transform:translateY(-1px);box-shadow:var(--shadow)}
.btn:active{transform:translateY(0)}
.btn-primary{background:var(--brand-grad);border:none;color:#231a08;font-weight:750;
  box-shadow:var(--shadow-brand)}
.btn-primary:hover{background:var(--brand-grad);filter:brightness(1.04);color:#231a08;
  box-shadow:0 8px 22px rgba(230,138,10,.38)}
.btn-ghost{background:transparent;border-color:transparent;color:var(--muted);box-shadow:none}
.btn-ghost:hover{background:rgba(0,0,0,.04);color:var(--ink);box-shadow:none;border-color:transparent}
.btn-block{width:100%}
.btn-sm{padding:6px 11px;font-size:12.5px;border-radius:9px}

/* Stats */
.stat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:16px}
.stat-card{position:relative;background:var(--card);border:1px solid var(--line);border-radius:var(--radius);
  box-shadow:var(--shadow);padding:20px 20px 18px;color:var(--ink);overflow:hidden;
  transition:transform .14s,box-shadow .15s,border-color .15s}
.stat-card::before{content:"";position:absolute;left:0;top:0;bottom:0;width:4px;background:var(--brand-grad);
  opacity:.85;border-radius:4px 0 0 4px}
.stat-card:hover{border-color:var(--brand-light);transform:translateY(-2px);box-shadow:var(--shadow-lg)}
.stat-num{font-size:34px;font-weight:850;letter-spacing:-.03em;line-height:1;
  background:linear-gradient(135deg,#20242E,#4a4032);-webkit-background-clip:text;background-clip:text}
.stat-label{color:var(--muted);font-size:13px;margin-top:8px;font-weight:600}

/* Tables */
.table-wrap{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);
  box-shadow:var(--shadow);overflow:hidden}
.ticket-table{width:100%;border-collapse:collapse}
.ticket-table th{text-align:left;font-size:11.5px;text-transform:uppercase;letter-spacing:.06em;
  color:var(--muted);padding:13px 16px;border-bottom:1px solid var(--line);
  background:linear-gradient(180deg,#faf7f2,#f4efe7);font-weight:700}
.ticket-table td{padding:14px 16px;border-bottom:1px solid var(--line);font-size:14px}
.ticket-table tbody tr{cursor:pointer;transition:background .12s}
.ticket-table tbody tr:last-child td{border-bottom:none}
.ticket-table tbody tr:hover{background:var(--brand-soft)}
.cell-title{font-weight:650;max-width:360px;color:var(--ink)}

/* Pills / status */
.pill{display:inline-flex;align-items:center;gap:5px;font-size:12px;font-weight:700;
  padding:4px 11px;border-radius:999px;border:1px solid transparent;line-height:1.4}
.status-new{background:#dbeafe;color:#1e40af;border-color:#bfdbfe}
.status-acknowledged{background:#e0e7ff;color:#3730a3;border-color:#c7d2fe}
.status-in_progress{background:#fef3c7;color:#92400e;border-color:#fde68a}
.status-waiting_on_reporter{background:#fce7f3;color:#9d174d;border-color:#fbcfe8}
.status-resolved{background:#dcfce7;color:#166534;border-color:#bbf7d0}
.status-closed{background:#eceef2;color:#475569;border-color:#dfe3ea}
.pri{display:inline-flex;align-items:center;gap:5px;font-size:12px;font-weight:750}
.pri::before{content:"";width:7px;height:7px;border-radius:50%;background:currentColor;display:inline-block;opacity:.85}
.pri-low{color:var(--muted)}.pri-normal{color:var(--info)}
.pri-high{color:var(--warn)}.pri-urgent{color:var(--dan)}
.internal-tag{background:#fef9c3;color:#854d0e;border-color:#fde68a}

/* Forms */
label{display:block;font-size:13px;font-weight:650;margin:14px 0 6px;color:var(--ink-soft)}
input,select,textarea{width:100%;padding:11px 13px;border:1px solid var(--line-2);
  border-radius:11px;font-size:14px;font-family:inherit;background:#fff;color:var(--ink);
  transition:border-color .15s,box-shadow .15s}
input::placeholder,textarea::placeholder{color:#a8aab3}
input:hover,select:hover,textarea:hover{border-color:#d6ccbc}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--brand);
  box-shadow:0 0 0 4px var(--brand-ring)}
input:disabled{background:#f7f5f0;color:var(--muted);cursor:not-allowed}
select{appearance:none;-webkit-appearance:none;
  background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath fill='%237a7f8c' d='M6 8 0 0h12z'/%3E%3C/svg%3E");
  background-repeat:no-repeat;background-position:right 14px center;padding-right:34px}
.form-card{max-width:700px}
.form-row{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.form-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:22px}
.filters{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:20px;align-items:center}
.filters input,.filters select{width:auto;min-width:150px;flex:0 0 auto}
.filters input[name=q]{flex:1;min-width:220px}
.stack{display:flex;flex-direction:column;gap:9px}
.chk{display:flex;align-items:center;gap:7px;font-weight:550;margin:0;color:var(--ink-soft)}
.chk input{width:auto;accent-color:var(--brand)}
input[type=checkbox],input[type=radio]{accent-color:var(--brand)}
input[type=file]{padding:9px 12px;background:#fbfaf7;cursor:pointer}

/* Cascading category selector */
.cat-cascade{display:flex;flex-wrap:wrap;gap:10px}
.cat-cascade .cat-select{flex:1 1 200px;min-width:160px}
.req-mark{color:var(--dan);font-weight:800}
.screenshot-prompt{background:var(--brand-soft);border:1px solid #f5d99a;color:#8a5a08;
  padding:11px 13px;border-radius:11px;font-size:13px;margin-top:8px}

/* Category tree (admin) */
.tree-name{display:inline-flex;align-items:center;gap:6px}
.tree-indent{color:var(--line-2);font-family:ui-monospace,SFMono-Regular,Menlo,monospace}
.tag{display:inline-block;font-size:11px;font-weight:750;padding:3px 8px;border-radius:999px;border:1px solid transparent}
.tag-url{background:#e0e7ff;color:#3730a3;border-color:#c7d2fe}
.tag-shot{background:var(--brand-soft);color:#8a5a08;border-color:#f5d99a}
.tag-off{background:#eceef2;color:#64748b;border-color:#dfe3ea}
.tree-actions{display:flex;gap:6px;flex-wrap:wrap}

/* Flash */
.flash{padding:13px 16px;border-radius:12px;margin-bottom:16px;font-size:14px;font-weight:600;
  display:flex;align-items:center;gap:9px;box-shadow:var(--shadow-sm);border:1px solid transparent}
.flash::before{font-size:16px}
.flash-success{background:#e9f9ee;color:#146433;border-color:#bbf7d0}
.flash-success::before{content:"\2713"}
.flash-error{background:#fdecec;color:#991b1b;border-color:#fecaca}
.flash-error::before{content:"\26A0"}

/* Detail */
.detail-head{margin-bottom:20px}
.back{font-size:13px;color:var(--muted);font-weight:600;display:inline-block;margin-bottom:6px}
.back:hover{color:var(--brand-dark)}
.detail-meta{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-top:10px}
.detail-grid{display:grid;grid-template-columns:1fr 320px;gap:22px;align-items:start}
.detail-main{display:flex;flex-direction:column;gap:14px}
.thread-item{border-radius:var(--radius)}
.thread-item .thread-head{font-size:13px;margin-bottom:10px;display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.thread-body{white-space:pre-wrap;font-size:14.5px;color:var(--ink-soft);line-height:1.6}
.field-block{margin-top:14px}
.field-block h4,.field-2col h4{font-size:11.5px;text-transform:uppercase;letter-spacing:.05em;
  color:var(--muted);margin:0 0 4px;font-weight:700}
.field-2col{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-top:14px}
.hint{font-size:12px;display:block;margin-top:4px;color:var(--muted)}
@media(max-width:820px){.field-2col{grid-template-columns:1fr}}
.thread-item.internal{background:linear-gradient(180deg,#fffdf5,#fefaea);border-color:#fbe6a3}
.sys-event{font-size:12.5px;color:var(--muted);text-align:center;padding:4px 0;position:relative}
.attach-list{display:flex;flex-wrap:wrap;gap:8px;margin-top:14px}
.attach{font-size:13px;background:#f5f2ec;border:1px solid var(--line);padding:6px 11px;border-radius:9px;
  font-weight:600;color:var(--ink-soft);transition:.15s}
.attach:hover{background:var(--brand-soft);border-color:#f5d99a;color:#8a5a08}
.reply-box textarea{margin-bottom:8px}
.reply-file{margin-bottom:10px}
.reply-actions{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap}
.side-card{margin-bottom:16px}
.kv{display:flex;justify-content:space-between;gap:12px;padding:7px 0;font-size:13.5px;border-bottom:1px solid var(--line)}
.kv:last-child{border-bottom:none}.kv span{color:var(--muted)}.kv b{text-align:right}

/* edit rows */
.edit-row{display:none}.edit-row.open{display:table-row}
.edit-row td{background:#faf7f2}
.inline-edit{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.inline-edit input,.inline-edit select{width:auto;flex:1;min-width:120px}
.routing-edit{margin-top:14px;padding-top:14px;border-top:1px dashed var(--line-2)}
.routing-head{font-size:13px;font-weight:700;margin-bottom:8px}
.routing-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:8px 14px}
.delete-edit{margin-top:14px;padding-top:14px;border-top:1px dashed var(--line-2);
  display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.handler-picker{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:8px 14px;margin-top:6px}

/* Notifications */
.notif-list{padding:0;overflow:hidden}
.notif{display:flex;justify-content:space-between;gap:12px;padding:15px 18px;
  border-bottom:1px solid var(--line);color:var(--ink);transition:background .12s}
.notif:last-child{border-bottom:none}
.notif:hover{background:#faf7f2}
.notif.unread{background:var(--brand-soft);position:relative}
.notif.unread::before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--brand-grad)}
.notif.unread:hover{background:#fdeccb}
.notif-msg{font-weight:600;font-size:14px}
.notif-time{font-size:12.5px;white-space:nowrap}

/* Login */
.login-body{display:flex;align-items:center;justify-content:center;min-height:100vh;padding:24px;
  background:radial-gradient(1000px 600px at 15% 10%,rgba(245,166,35,.22),transparent 55%),
             radial-gradient(900px 700px at 100% 100%,rgba(245,166,35,.12),transparent 55%),
             linear-gradient(160deg,#20232B 0%,#191B21 60%,#111318 100%)}
.login-card{background:#fff;border-radius:var(--radius-lg);width:100%;max-width:410px;overflow:hidden;
  box-shadow:0 30px 80px rgba(0,0,0,.45),0 0 0 1px rgba(255,255,255,.05);
  animation:cardIn .5s cubic-bezier(.2,.7,.3,1)}
@keyframes cardIn{from{opacity:0;transform:translateY(14px)}to{opacity:1;transform:none}}
.login-hero{background:radial-gradient(600px 200px at 50% -40%,rgba(245,166,35,.25),transparent 70%),
  linear-gradient(160deg,#23262F,#191B21);
  padding:38px 38px 30px;text-align:center;border-bottom:3px solid var(--brand)}
.login-logo{height:46px;width:auto;display:block;margin:0 auto}
.login-hero-title{color:#fff;font-size:15px;font-weight:700;letter-spacing:.22em;text-transform:uppercase;
  margin-top:12px;opacity:.85}
.login-body-inner{padding:30px 38px 38px}
.login-brand{font-size:24px;font-weight:850;display:flex;align-items:center;justify-content:center;gap:8px;letter-spacing:-.02em}
.login-sub{color:var(--muted);margin:0 0 22px;text-align:center;font-size:14px}
.login-body-inner form label:first-of-type{margin-top:0}
.login-body-inner .btn-block{margin-top:24px;padding:12px}

/* Error page */
.error-code{font-size:64px;font-weight:900;letter-spacing:-.04em;line-height:1;margin-bottom:6px;
  background:var(--brand-grad);-webkit-background-clip:text;background-clip:text;color:transparent}

@media(max-width:820px){
  .detail-grid{grid-template-columns:1fr}
  .form-row{grid-template-columns:1fr}
  .user-chip{display:none}
  .cell-title{max-width:180px}
  .ticket-table th{position:static}
  .container{padding:22px 16px 60px}
  .topbar{gap:12px;padding:0 16px}
}